Frequently Asked Questions

Ordering and Payments

How do I place an order?

To place an order, simply browse our products, add items to your cart, and follow the checkout process.

What payment methods do you accept?

We accept [Cash deposit, EFT payment methods, credit cards, Payfast, Apple Pay.].

Is my personal and payment information secure?

Yes, our website uses [SSL encryption, etc.] to ensure your information is secure.

Shipping and Delivery

What are your shipping options?

We offer [list shipping options, e.g., standard, Same Say Delivery, Nation Wide Delivery.].

How long does shipping take?

Shipping times vary depending on your location, but typically take 3 – 5 days.

Can I track my order?

Yes, you can track your order using the tracking information provided in your confirmation email.

Returns and Refunds

Can I return or exchange an item?

Yes, you can return or exchange an item within 3 days of delivery.

How do I initiate a return or exchange?

What is your refund policy?

We offer [full/partial] refunds for returned items, within 30 days if product is faulty.

Product Information

Are your products genuine?

Yes, all our products are genuine 100% Apple products.

What is the warranty on your products?

Our products come with a 1 year warranty.